At Zakha Healthcare, we are committed to providing compassionate and high-quality care. As our valued patient, you and your family are entitled to the following rights in accordance with health authority regulations:

• Respectful, Unbiased Care
  Receive care that honors your values, beliefs, and dignity—free from discrimination.

• Comprehensive Medical Attention
  Access full medical care aimed at accurate diagnosis and effective treatment of your condition.

• Emergency Medical Services
  Receive immediate attention in case of a medical emergency.

• Transparency in Care Providers
  Know the name and specialty of the physician responsible for your treatment.

• Clear Communication & Understanding
  Be fully informed—in plain language—about your condition, treatment options, risks, benefits, and possible outcomes.

• Language Support Services
  Request an interpreter if language is a barrier to understanding your medical care.

• Privacy During Examinations
  Request a same-gender staff member during sensitive procedures and be ensured of modesty at all times.

• Active Role in Decision-Making
  Participate in decisions regarding your treatment plan, alongside your healthcare team.

• Access to Medical Records
  Request copies of your medical reports and test results as per regulations.

• Confidentiality & Privacy
  Expect complete privacy during all procedures and full confidentiality of your medical information.

• Freedom to Choose Your Doctor
  Choose your preferred doctor (subject to availability) or request a change with valid reasoning.

• Right to Refuse Treatment
  Refuse any treatment after being informed of the consequences, and document your decision accordingly.

• Control Over Access to Your Case
  Deny access to your medical information to anyone not directly involved in your care.

• Safe and Respectful Environment
  Be protected from any physical, verbal, or psychological harm.

• Information on Organ Donation
  Learn about the organ donation process if you express interest, including benefits and potential risks.

• Companionship When Needed
  Have a family member or guardian accompany you, depending on your medical condition and care setting.

• Guidance on Medical Transfers
  Be informed of the reasons, alternatives, and implications of any transfer to another healthcare facility.

• Itemized Billing
  Receive a detailed breakdown of charges, whether paid by you or another party.

• Feedback & Complaints
  Share suggestions, feedback, or complaints through our Patient Relations team or helpline.

• Access to Medical Information
  View your medical file in the presence of a healthcare professional, as per policy.

• Pain Management
  Receive effective pain assessment and treatment based on best medical practices.

• Medical Research Participation
  Be informed if your care involves research and have the right to accept or decline participation without impacting your care.

• Dignified End-of-Life Care
  Receive compassionate and respectful care tailored to the needs of terminally ill patients.

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Your Responsibilities as a Patient of Zakha Healthcare

As a patient, you play a key role in your own health journey. Please uphold the following responsibilities:

• Follow Zakha Healthcare’s rules and policies.

• Show respect and courtesy to staff and fellow patients.

• Maintain the privacy and comfort of other patients.

• Provide accurate and complete medical history, including allergies and prior treatments.

• Follow the treatment plan and instructions given by your doctor.

• Sign a general consent form for treatment.

• Give written consent for procedures after receiving all necessary information.

• Accept responsibility for outcomes if treatment is refused or instructions are not followed.

• Attend appointments on time and provide at least 48 hours’ notice if canceling.

• Respect the priority of emergency cases.

• Comply with safety and hygiene guidelines at all times.

• Fulfill your financial obligations promptly.

• Provide required samples and attend scheduled tests or checkups as needed.